Shipping Policies During Crises

Worldwide Shipping Coverage

We proudly ship to over 250 countries and regions worldwide using trusted global logistics partners , which connects us with hundreds of international couriers to ensure the best price and fastest possible delivery.

Order Processing Time

All orders are processed within:
4– 7 business days

These times do not include the time allocated for preparing the product in the factory. Some products usually take 3 to 7 days to be prepared before being handed over to the shipping company, while other products require 5 to 10 days at most for preparation due to the type and nature of the product. Clothing products are faster to prepare than cups and heavy products.


Processing includes:

Order verification
Quality check
Packaging and dispatch preparation

Please note: Processing time is separate from shipping time.

Estimated Delivery Times (By Region)

Shipping times vary depending on destination, customs, and carrier selection. Based on global courier averages:

🌍 Europe:

  • Standard Shipping: 5 – 10 business days
  • Remote areas: up to 12–15 days


🌎 North America (USA & Canada):

  • Standard Shipping: 5 – 12 business days
  • Remote locations: up to 10–14 days


🌏 Middle East:

  • Standard Shipping: 7 – 15 business days
  • Some countries may reach: 18 days


🌐 Rest of the World:

  • Standard Shipping: 6 – 20 business days
  • Remote areas: up to 28 days

Important Note:
International shipping usually takes between 1 to 10 business days depending on the shipping company, but it may take longer depending on the country and external factors.

Shipping Carriers

yship, which provides access to:

  • DHL
  • FedEx
  • UPS
  • Aramex
  • Local postal services
  • ePost Global
  • Asendia
  • SFExpress
  • UPS


This allows us to choose:

  • Fastest shipping
  • or Cheapest shipping
  • or Best balance between them

Customs, Duties & Taxes

Some countries may apply:

  • Import taxes
  • Customs duties

These fees are:

  • Not included unless stated
  • Paid by the customer upon delivery (if required)

These fees are automatically calculated during shipping to reduce surprises

Shipping Delays & Crisis Policy (Important)

Due to global conditions, delays may occur beyond our control, especially during:

  • 🌍 Wars or geopolitical conflicts
  • ✈️ Airspace restrictions
  • 🚢 Shipping route disruptions
  • 🛃 Customs inspections
  • 📦 High seasonal demand

Expected Delay During Crisis:

  • +2 to 5 days (Europe and America)
  • +3 to 7 days (Middle East)
  • +5 to 10 days (some distant countries)

📌 Reason:
International shipping depends on several stages (transport + customs + distribution)
Any disruption in one of them affects the entire delivery time

Tracking Orders

Once your order is shipped:

  • You will receive a tracking number
  • You can track the shipment moment by moment through your personal account on IVORYNN. There will be a complete tracking system that allows you to see where the shipment has reached at the same time. Please see the picture.

Incorrect Address / Failed Delivery:

Please ensure your address is correct : Country City Region Neighborhood Street Name - Intersection Name Street Number - Intersection Number Building Number

  • If delivery fails:
    Customer may be responsible for re-shipping fees

Lost or Delayed Packages:

If your package is delayed:

  • Wait until maximum delivery time has
  • passed
  • Contact us

We will:

  • Track the shipment
  • Contact the courier
  • Provide a solution

We guarantee you the highest level of credibility and shipping.

Our Commitment

We are committed to:

  • Transparent shipping times
  • Honest communication
  • Reliable global delivery

But we emphasize that:
Some delays are beyond our control due to the nature of international shipping.

Contact Us
If you have any questions about shipping:
Please contact our support team anytime

sales@ivorynn.com
service@ivorynn.com

or on Watsapp:

+14137260351