HTML marquee Tag 🛒 We have Wholesale service for products of our brand IVORYNN 🛍️

IVORYNN REFUND AND RETURN STRATEGY

REFUND AND RETURN RULES:

  • If the designated return period has passed, IVORYNN is no longer responsible for returning the order, according to the global return policies of shipping companies.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Several types of goods are exempt from being returned. Learn More
  • Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Non-Returnable Products

The following items are
non-returnable due to hygiene or legal reasons:

  • Gift cards
  • Downloadable software
  • Opened personal care items 
  • Perishable items (e.g. food, flowers)
  • Lingerie
  • Baby and kids products (if opened)

Product return policies:

  • Any item not in its
    original condition, damaged, or missing parts not due to our error    
  • Any item returned more than
    30 days after delivery

Once your return is inspected, we’ll email you to confirm receipt and approval status. If approved, your refund will be processed within 7–10 business days.

If you haven’t received a refund, check with your bank and payment provider. If it still hasn’t arrived, contact us at sales@ivorynn.com.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@ivorynn.com

  • We only replace items if they are defective or damaged.
  • Contact us at service@ivorynn.com to arrange an exchange.

Responsibility:

  • Customers are responsible
    for return shipping costs. These are non-refundable unless the return is due to our error.
  • Depending on where you
    live, the time it may take for your exchanged product to reach you, may
    vary.
  • For items over $75, we
    recommend using a tracked service or purchasing insurance. We are not
    responsible for lost return shipments.

REFOUND POLICY

Please note that the payment refund process is not easy among the thousands of potential purchases at the IVORYNN store, but we are working hard to improve the customer buying experience and get the best ways to earn trust and security for customers.

Professional

💰 Refund Conditions:

How long can I request a refund?

Refunds are more likely to be approved if requested within 72 hours of payment. Some transactions may take up more than 3 days to appear.

Will I get a full refund?

The amount will not be refunded if the payment has passed for more than 14 days, and in the event of a problem with the shipment and the shipment does not reach the customer at all, If the item never arrives, we’ll refund the full amount including shipping—provided it's within 20 days of purchase.

How long does it take for the refund to reach my account?

We cannot provide you with a specific time for refunds to arrive in your bank account because it depends on the country from which you made the payments and also the payment method you used while shopping.

Is recovering money always possible?

Refund approval depends on compliance with international shipping and payment policies. We always strive for a smooth and fair process.

When can I not get a refund?

  • Refunds are not guaranteed for orders over 20 days old, or when issues are due to third-party providers outside our control.
  • Your money cannot be refunded if the shipment has already been launched and delivered to you according to the timeline while monitoring the arrival of the shipment to you.
  • We do not guarantee a refund if the product is shipped to you in less than 12 days because we follow a system that takes time for the amounts paid to reach the company's account in US & UK & UAE.
  • We cannot refund amounts that have been received for more than 20 days 

What payment methods can I use?

Money is automatically refunded from our billing account to the account from which you have already purchased.

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