IVORYNN REFUND AND RETURN STRATEGY

Last updated 2026

At IVORYNN , we strive to provide the best shopping experience for our customers. If you are not completely satisfied with your purchase, you may request a return or refund under the following terms:

Eligibility for Returns

You may request a return within [7 / 14] days of receiving your order, provided that:

  • The item is unused and in its original condition
  • The item is returned with all original packaging and tags
  • Proof of purchase is provided (order number or receipt)

Non-Returnable Items

The following items are
non-returnable due to hygiene or legal reasons:

  • Gift cards
  • Downloadable software
  • Opened personal care items 
  • Perishable items (e.g. food, flowers)
  • Lingerie
  • Baby and kids products (if opened)
  • Used or damaged items due to misuse
  • Sale or discounted items (unless defective)
  • Personal care or hygiene products (if applicable)
  • Custom-made or personalized items

Damaged or Incorrect Items

If you receive a product that is:

  • Damaged
  • Incorrect

Please contact us within 48 hours of delivery with clear photos. We will:

  • Replace the item at no cost
    or
  • Issue a full refund

Return Shipping Costs

  • Customers are responsible for return shipping costs
  • If the return is due to our error, we will cover the shipping fees

Refund Process

Once we receive and inspect the returned item:

  • Refunds will be processed within 5–10 business days
    Refunds will be issued via:
  • The original payment method
    or
  • Bank transfer / e-wallet (if applicable)

Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again
  • Contact your bank or payment provider
  • Then contact us for assistance

Exchanges

We only replace items if they are:

  • Defective
  • Damaged
  • Incorrect

Order Cancellation

  • Orders can be canceled before shipping only
  • If the order has already been shipped, the return policy applies

Product return policies:

  • Any item not in its
    original condition, damaged, or missing parts not due to our error    
  • Any item returned more than
    30 days after delivery

Once your return is inspected, we’ll email you to confirm receipt and approval status. If approved, your refund will be processed within 7–10 business days.

If you haven’t received a refund, check with your bank and payment provider. If it still hasn’t arrived, contact us at sales@ivorynn.com.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@ivorynn.com

  • We only replace items if they are defective or damaged.
  • Contact us at service@ivorynn.com to arrange an exchange.

Responsibility:

  • Customers are responsible
    for return shipping costs. These are non-refundable unless the return is due to our error.
  • Depending on where you
    live, the time it may take for your exchanged product to reach you, may
    vary.
  • For items over $75, we
    recommend using a tracked service or purchasing insurance. We are not
    responsible for lost return shipments.

Contact Us

If you have any questions, feel free to contact us:

💰 Refund Conditions:

How long can I request a refund?

To avoid this problem for our distinguished or regular customers who are trusted, the balance is directly added to the Store Credit in their account. It will only take a few seconds for the amount to return to their wallet in their IVORYNN account.

To earn our trust, you can subscribe to the affiliate marketing program and start earning money. For more information: Affiliate Marketing Program
Will I get a full refund?

The amount will not be refunded if the payment has passed for more than 14 days, and in the event of a problem with the shipment and the shipment does not reach the customer at all, If the item never arrives, we’ll refund the full amount including shipping—provided it's within 20 days of purchase.
How long does it take for the refund to reach my account?

We cannot provide you with a specific time for refunds to arrive in your bank account because it depends on the country from which you made the payments and also the payment method you used while shopping.
Is recovering money always possible?

Refund approval depends on compliance with international shipping and payment policies. We always strive for a smooth and fair process.
When can I not get a refund?
  • Refunds are not guaranteed for orders over 20 days old, or when issues are due to third-party providers outside our control.
  • Your money cannot be refunded if the shipment has already been launched and delivered to you according to the timeline while monitoring the arrival of the shipment to you.
  • We do not guarantee a refund if the product is shipped to you in less than 12 days because we follow a system that takes time for the amounts paid to reach the company's account in US & UK & UAE.
  • We cannot refund amounts that have been received for more than 20 days 
What payment methods can I use?

Money is automatically refunded from our billing account to the account from which you have already purchased.